Returns & Exchanges

We accept returns within 14 days of purchase for a full refund. We also accept exchanges.

Items must be returned in original condition. Shipping costs are non-refundable unless an item is defective.

All sales are final after the 14-day return window. Order cancellations are not permitted once an order is placed.

Damaged or Defective Orders

Any problems with an order must be reported within 2 weeks of delivery (or within 3 months of shipment for undelivered orders). We cannot assist with issues reported after this timeframe.

If your order arrives damaged, please keep the shipping box and all packaging materials, as they are required to file a shipping claim.

Shipping

U.S. orders ship via UPS Ground or UPS 2nd Day Air.

Canada: Orders ship via UPS Ground, UPS 2nd Day Air, or USPS International.

International: Orders ship via UPS Worldwide Saver or USPS International.

In-stock orders ship within 1-3 business days of purchase. Shipping speed selected at checkout does not change processing time. We do not offer rush processing.

If an order contains both pre-order and in-stock items, the order will ship once all items are available. To receive items separately, please place separate orders.

You will receive a shipping confirmation email with tracking information once your order ships.

International Orders

For orders shipped through Shopify Managed Markets, applicable duties and import taxes are calculated and collected at checkout for eligible destinations. In most cases, you will not be required to pay additional customs fees upon delivery. Customs policies vary by country, and any additional fees assessed by local authorities remain the responsibility of the recipient.

Questions

If you need help, please contact us at: orders@goodtalk.xyz