How long does it take to process my order?

In-stock orders ship within 1-3 business days of purchase. You’ll receive a shipment confirmation email with tracking information once your order ships.

Does my shipping method affect how quickly my order is processed?

No. The shipping method you select only affects transit time after your order leaves our warehouse. All orders follow the same 1-3 business day processing timeline.

Do you offer rush processing?

We do not offer expedited or rush processing at this time. However, we do offer 2-day shipping. If you need a package overnighted, please reach out to us at orders@goodtalk.xyz and we will do our best to assist.

When will I receive tracking information?

You’ll receive a shipment confirmation email with tracking information once your order ships. Please note it may take a few days for the tracking number to become active in the carrier’s tracking system.

My tracking hasn’t updated in several days. Should I be concerned?

Tracking updates can vary depending on the shipping carrier and destination. It’s normal for tracking to pause while a package is in transit. If your tracking hasn’t updated for 5–7 business days, please contact us and we’ll help look into it.

How long does international shipping take?

International shipping times vary by destination and customs processing. Delivery can take several weeks, and customs delays may occur. Import duties and taxes are the responsibility of the customer.

How are vinyl records packaged?

Every record is carefully packed to help ensure it arrives safely. We ship all vinyl records in a protective mailer with additional padding for extra protection during transit.

For signed vinyl, the record is removed from the jacket before shipping to help prevent seam splits while preserving the signature.

Will my vinyl arrive sealed?

Unless otherwise noted, standard vinyl records ship factory sealed. Signed vinyl is opened so it can be signed and packaged safely.

Why is my signed vinyl unsealed?

Signed records must be opened so the artist can sign the jacket. The vinyl is then packaged separately from the jacket during shipment to help reduce the risk of seam splits.

What is a seam split?

A seam split is a small tear along the edge of a record jacket that can occur if the vinyl shifts during shipping. While uncommon, it can happen during transit despite careful packaging. If your order arrives with a seam split or other shipping-related damage, please contact us at orders@goodtalk.xyz within 14 days of delivery and include photos of the damage. We will review your claim and work with you to determine an appropriate resolution.

Do you guarantee mint-condition jackets?

We take great care when packaging every order, but minor cosmetic imperfections to the outer jacket can occasionally occur during shipping. If your order arrives with significant damage, please contact us within 14 days of delivery with photos so we can help.

Are signed records returnable?

Unless the item arrives damaged or there is a fulfillment error, signed vinyl is final sale.

Will I have to pay customs fees?

Yes. International prices do not include customs charges or import duties. Customers outside the U.S. should expect to pay these fees upon delivery.

Can you mark my package as a "gift" to avoid customs fees?

No, we cannot misrepresent package contents or values on customs forms.

My order arrived damaged. What should I do?

Email us at orders@goodtalk.xyz so we can immediately assist you.

Please keep the shipping box and ALL packaging materials, as this evidence is required to file a shipping claim. If you discard the original packaging, we cannot file a claim and you may be responsible for re-shipment costs.


When do I need to report issues?

Damaged items: Within 2 weeks of delivery

Undelivered orders: Within 3 months of shipment

We cannot assist with issues reported beyond these timeframes.

My package shows as delivered but I didn't receive it. What do I do?

Please check with neighbors and household members first. If you still cannot locate it, contact us at orders@goodtalk.xyz within 2 weeks. Note that insurance claims require the original packaging, and uninsured shipping methods offer no protection for lost packages.

Can I cancel or return my order?

We accept returns within 14 days of purchase for a full refund. We also accept exchanges. Orders cannot be cancelled once placed.

What if I receive a defective item?

Please contact us within 14 days of delivery with photos of the defect and the original packaging so we can assist you.

When will my pre-order ship?

Estimated pre-order ship dates are listed on each product page. Please note these dates are subject to change.

What if I order pre-order items with in-stock items?

If your order contains both pre-order and in-stock items, we'll wait until all items are available before shipping. If you'd prefer to receive items separately, please place separate orders.